Frequent Asked Questions
Unused hours do not roll over. My retainers are designed to reserve time and capacity for your business within a defined period.
Additional hours can be purchased if capacity allows. Otherwise, support resumes at the start of your next billing cycle.
Support is offered on a structured package basis only. This ensures consistency, clarity, and dedicated time allocation for each client.
Most engagements begin within 3–7 working days, depending on current capacity. For urgent requirements, please state this in your enquiry and I will confirm availability.
Time is tracked internally and transparently against agreed tasks. A summary can be provided upon request.
Yes, but client numbers are intentionally limited to ensure quality and focused support.
Yes. Where agreed, I can manage inbox communication and client-facing correspondence in alignment with your tone and brand guidelines.
Yes. I am happy to sign a non-disclosure agreement prior to commencing work.
Experience includes Google Workspace, Microsoft Office, Slack, Notion, CRM platforms, booking systems, and cloud-based collaboration tools.
I do not provide legal, financial, or regulated advisory services. Any specialist services outside agreed scope will be clearly discussed before proceeding.
All services are prepaid.
Once we’ve agreed on a package, an invoice will be issued and support begins once payment is received.
Payment is made via bank transfer (GBP). Full details will be included on your invoice.
An invoice is issued once you confirm your chosen package. Time is reserved in your calendar once payment has been received.
As time is allocated in advance, payments are non-refundable once confirmed.
Additional hours can be arranged at the agreed hourly rate, subject to availability.