Question 1

What happens if I don’t use all my hours?

Accepted Answer

Unused hours do not roll over. My retainers are designed to reserve time and capacity for your business within a defined period.

Question 2

What happens if I use all my hours before the end of the month?

Accepted Answer

Additional hours can be purchased if capacity allows. Otherwise, support resumes at the start of your next billing cycle.

Question 3

Do you offer ad-hoc or hourly work outside of packages?

Accepted Answer

Support is offered on a structured package basis only. This ensures consistency, clarity, and dedicated time allocation for each client.

Question 4

How quickly can we get started?

Accepted Answer

Most engagements begin within 3–7 working days, depending on current capacity. For urgent requirements, please state this in your enquiry and I will confirm availability.

Question 5

How do you track hours?

Accepted Answer

Time is tracked internally and transparently against agreed tasks. A summary can be provided upon request.

Question 6

Do you work with multiple clients at once?

Accepted Answer

Yes, but client numbers are intentionally limited to ensure quality and focused support.

Question 7

Can you represent my business directly with clients?

Accepted Answer

Yes. Where agreed, I can manage inbox communication and client-facing correspondence in alignment with your tone and brand guidelines.

Question 8

Do you sign NDAs?

Accepted Answer

Yes. I am happy to sign a non-disclosure agreement prior to commencing work.

Question 9

What tools do you typically work with?

Accepted Answer

Experience includes Google Workspace, Microsoft Office, Slack, Notion, CRM platforms, booking systems, and cloud-based collaboration tools.

Question 10

What is not included in your services?

Accepted Answer

I do not provide legal, financial, or regulated advisory services. Any specialist services outside agreed scope will be clearly discussed before proceeding.

Question 11

How does payment work?

Accepted Answer

All services are prepaid.
Once we’ve agreed on a package, an invoice will be issued and support begins once payment is received.

Question 12

How can I pay?

Accepted Answer

Payment is made via bank transfer (GBP). Full details will be included on your invoice.

Question 13

When will I receive the invoice?

Accepted Answer

An invoice is issued once you confirm your chosen package. Time is reserved in your calendar once payment has been received.

Question 14

Are payments refundable?

Accepted Answer

As time is allocated in advance, payments are non-refundable once confirmed.

Question 15

What happens if I need more time than my package includes?

Accepted Answer

Additional hours can be arranged at the agreed hourly rate, subject to availability.

Frequent Asked Questions