PRIVACY POLICY

PRIVACY POLICY

 

Last updated: 14 Feb 2026

 

Refined Virtual Assistant is operated by Kirsten Wright, Sole Trader, United Kingdom.

 

This Privacy Policy explains how personal data is collected, used and protected when you visit this website, make an enquiry, or engage services.

 

1. Website Visitors

 

When you visit this website, the following information may be collected:

 

• Name

• Email address

• Information submitted via the contact form

• Booking details submitted via scheduling software

• Technical information such as IP address, browser type and website usage data via cookies

 

This data is used to respond to enquiries and improve website functionality.

 

2. Client Data Processing

 

As a virtual assistant, Refined Virtual Assistant may process personal data on behalf of clients in the course of delivering agreed services.

 

This may include access to:

 

• Email correspondence

• Customer contact details

• Calendar data

• CRM systems

• Travel bookings

• Business documents

• Other administrative systems relevant to client operations

​

In these cases, Refined Virtual Assistant acts as a data processor, and the client remains the data controller.

 

All client data is handled confidentially, securely and only for the purposes of delivering agreed services.

 

3. Lawful Basis

 

Personal data is processed under:

 

• Legitimate interest (responding to enquiries)

• Contractual necessity (delivering agreed services)

• Legal obligation (where required)

 

4. Data Security

​

Reasonable technical and organisational measures are in place to protect personal data from unauthorised access, misuse or disclosure.

​

Data is stored via secure, password-protected systems and reputable cloud-based providers.

​

5. Third-Party Services

​

This website is hosted on Wix.

​

The business may use third-party tools including:

​

• Google Analytics

• Scheduling platforms such as Calendly

• Secure email and cloud storage providers

 

These providers may process data in accordance with their own privacy policies.

 

6. Data Retention

 

Personal data is retained only for as long as necessary to:

 

•  Respond to enquiries

•  Deliver services

•  Meet legal or accounting requirements
   

Data may be deleted upon request unless retention is legally required.

 

7. Your Rights

 

Under UK GDPR, individuals have the right to:

 

• Request access to personal data

• Request correction

• Request deletion

• Object to processing

• Lodge a complaint with the ICO

 

Requests can be made via the contact email below.

 

8. Contact

 

Refined Virtual Assistant

Operated by Kirsten Wright, Sole Trader

United Kingdom

Refinedvirtualassistant@gmail.com